Frequently asked questionsFAQs

Arrival is possible starting at 2:00 pm (if you should arrive after 8:00 pm, we ask that you notify us in advance).

You must check out your room by 11:00 am.

Breakfast is from 7:15 – 10:00 am. Dinner (half-board) is from 6:30 – 8:30 pm.

Our A la Carte Restaurant "Rauterstube": Kitchen hours: 6:00 to 9:00 pm. A reservation is absolutely necessary. This you can easily announce at the reception. (changing days off)

Our SPAradies consists of a Finnish sauna, steam bath, infrared cabin, relaxation room, heated indoor pool (28-30 °C), and a heated garden pool with sun deck and sunbathing areas (from Easter to mid September – depending on weather, 25-28 °C)

Children up to 16 yrs. old must be accompanied by an adult in the pool area (indoor and outdoor pool). The sauna area incl. relaxation room is an absolute quiet zone. Admission to the sauna is not allowed for children up to 16 yrs. old.

The local tax is € 2.00 per person and day (not included in the room price).

WLAN is available for free in the rooms and hotel lobby (user name and password are available at the reception desk). Out of consideration for other guests, we ask that you refrain from using your cell phone and tablet in the restaurant, breakfast room, and SPAradies.

There is a ski storage room as well as separate boot drying room.

Massage appointments can be made at the reception desk.

Our tanning booth costs € 7.50 for 15 minutes.

There is a free ski bus that stops right in front of the hotel, and it will take you to the valley station of the  Großglockner resort in just a few minutes. 

You are welcome to bring your dog with you. The daily price, not including food, is Euro 18.00 per day. Dogs are not allowed in the SPAradies and breakfast room.

Along with cash, we also accept debit cards and credit cards.

We are happy to provide you with a crib for free.

We ask that you bring your own baby monitor with you.